Customer service


To inquire about an order, you can reach a customer service representative by calling

+41 21 652 95 27

Monday to Friday
8 am – 12 pm and 13:30 pm – 17 pm (Switzerland time, French/English)

except bank holidays

You can also e-mail order related inquiries only to, but due to security issues, please do not include order or credit card numbers in your message. Products displayed on the Cellcosmet-Cellmen website may not be eligible for sale or available to residents of certain countries. The products and services available on the website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.

Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To learn the status of your order quickly, please contact us in order to reach a customer service representative.

Delivery information

Orders will be sent via Swiss post International. Delivery usually occurs within 3-7 working days. Orders are dispatched and delivered on working days (Monday to Friday, except bank holidays). We are sorry, but we cannot accept orders being dispatched to APO/FPO addresses or P.O. Boxes. Cellap Laboratoire complies with all applicable local, national and international laws and regulations governing product transport. Therefore, please be advised that the dispatching of some products to certain countries may be prohibited due to these regulations. If this affects your order, we regret any inconvenience and thank you for your understanding.
For contractual reasons we cannot deliver in all countries, for more information, please contact our customer service.

Shipment rates per order

For orders less than USD 400, shipment rate will be USD 40
FREE SHIPPING for any order above USD 400

Duties and taxes

All prices stated on exclude any taxes or import duties. Extra costs (if applicable) for these taxes and or duties on goods and/or services purchased at are the responsibility of the purchaser.

Return policy

Always e-mail your concerns to within 7 days of having received goods. Goods may be returned only with a Return Authorisation number which will be given to you as part of the return process. Further details will be supplied to you via e-mail together with the code if your request to return the merchandise has been accepted. Cellap Laboratoire is not responsible for duty and tax refunds in the event of a returned product. In normal circumstances duties and taxes are not refunded in the case of Product Returns.

If you have any questions regarding our customer service, please contact us.